PRISM Plastics is investing in seven new all-electric injection molding presses, as well as an additional 10,000 square feet of space at its Chesterfield, Mich. facility. This will increase PRISM’s production capacity for tight-tolerance, safety-critical plastic parts. All new equipment will be in place by July, bringing PRISM to 35 total presses. The seven new presses—four in Chesterfield and three in Harlingen—are all Toshiba Electric, ranging from 85-310 tons. The investment also includes accompanying Yushin 5 axis robots, SRS low RPM screenless grinders and automated packaging systems. The expansion has been highlighted by many leading media outlets including Plastics News, Plastics Today, Crain’s Detroit Business and Macomb Daily.
Earlier this year, Plastics News presented PRISM with its Excellence Award for Customer Service. It was a great honor to receive this recognition, but, more importantly, it reflects the value we put on clear communication for creating strong relationships and better products. How does PRISM go about ensuring our customer service is as strong as the parts we produce? Rhonda Wallace, Sales Manager at PRISM Plastics, preaches a thorough customer communication process, which begins with a rigorous initial customer audit and is designed to address potential problems before they arise. “Our customers are making critical, sensitive parts. When we anticipate challenges and keep them informed at every step, it reinforces their confidence that we’ll deliver,” said Wallace. PRISM Plastics is in the business of building trust and providing value to customers even if the business is awarded elsewhere. “It’s simple, we never want to take on a project where we cannot guarantee successful delivery. It means we’ve had to learn to say ‘no,’ but our customers appreciate the honesty and know we have their best interest at heart,” she continued. “In the end, we can’t do our jobs without a customer’s insights, so building a strong, open relationship is critical to our work.” PRISM’s team is focused on delivering the best results across the board, but that can’t happen without great customers. We appreciate the awards, but the most important validation is delivering for our customers and making their work better, faster and more effective.
For the second year in a row, PRISM Plastics supported a great cause with local and national impact—the March of Dimes: March for Babies Port Huron Walk on May 3. The company’s $500 donation supports the local fundraising effort for an impactful cause. PRISM’s roots go deep in Port Huron—where they were founded and where many team members live—and they continue to support many local community projects and causes. March for Babies raises funds that go to research the causes of premature birth, support for families with newborns in intensive care and to ultimately help women have healthier, full term pregnancies. “Our team and our company have always appreciated the Port Huron community,” says Vice President Gerry Phillips. “For us, giving back to support a great cause there is a very easy decision.”